Training Information Technology Infrastructure Library (ITIL®) Foundation

Training Information Technology Infrastructure Library (ITIL®) Foundation

Training Information Technology Infrastructure Library (ITIL®) Foundation. The ITIL® is a globally recognized IT service management certification. The ITIL® Foundation course is considered as the entry level qualification in the field of IT Service Management. The ITIL® Foundation professional will be able to guide an organization in implementing the best practices in IT Service Management and also in using IT as a tool for a business change and growth. The ITIL® Foundation course emphasizes on adapting a common framework of IT Service Management practices that will help deliver value to a business. It also focuses on Quality Management approach and standards apart from following a practical approach to IT Service Management.

ikuti juga : training ITIL V3 foundation

Materi

1. Getting started with ITIL® Foundation
2. Introduction to service management
3. Service management lifecycle
4. Introduction to Service Strategy
5. Service Strategy Concepts
6. Service Strategy Processes
7. Introduction to service design
8. Key concepts in service design
9. Service design processes
10. Introduction to Service Transition
11. Service Transition Processes
12. Introduction to Service Operations
13. Service Operations Processes
14. Functions
15. Introduction to Continual Service Improvement
16. Key Principles and Models
17. Assessment

Peserta

This training is most suitable for those professionals, who want to move ahead in the IT Service Management sector such as:

1. IT professionals
2. Operations managers
3. Service delivery professionals
4. Quality analysts
5. Production support engineer