Training Customer Satisfaction and Loyalty

Training Customer Satisfaction and Loyalty
Training Customer Satisfaction and Loyalty This course fits comfortably between two categories: customer service and marketing. Have you ever wondered what makes some organizations shine in the hearts and minds of customers, achieve the highest levels of customer delight and at the same time generate record profits? In this course we blend customer service and marketing to give a practical insight into the workings of such successful organizations. We cover concepts such as customer satisfaction and loyalty, customer segmentation, profitability, customer satisfaction surveys, the customer value proposition and loyalty schemes, to help you create a roadmap that will take your organization to new heights.
ikuti juga :training pengukuran dan evaluasi customer satisfaction
Objectives
- Explain customer satisfaction, retention and loyalty and measure them in a meaningful and systematic way
- Defend the use of a profitability dimension to any customer loyalty strategy
- Arrange, plan and manage impactful customer satisfaction surveys
- Define customer segments, profiles and models for maximum strategic as well as tactical impact
- Create ‘customer value propositions’ that work
- Develop effective loyalty schemes: know what to avoid and how to improve them
Audience
All marketing staff at any level in the organization, Customer Relationship Management (CRM) departments, market research, loyalty scheme managers and supervisors, product managers, business unit managers, sales managers and supervisors, customer care managers and supervisors, analysts and any interested decision maker, department head or supervisor.
Metode Pelatihan Info Diklat :
- Presentasi
- Diskusi
- Case Study
- Simulation
- Evaluation (Pre and Post Test)
- Kunjungan/Praktek (Menyesuaikan/tentative)
Informasi Kontak
Email : infodiklat.indonesia@gmail.com | info@info-diklat.com | info@diklat-indonesia.com
Lokasi & Investasi | Fasilitas |
---|---|
- Yogyakarta - Jakarta - Bandung - Bali - Surabaya - Malang - Batam - Lombok | - FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal) - FREE Transporsi Peserta ke tempat pelatihan . - Module atau Handout - FREE Flashdisk - Sertifikat - FREE Bag or bagpackers (Tas Training) - Training Kit (Dokumentasi photo, Blocknote, ATK, etc) - 2x Coffe Break & 1 Lunch - FREE Souvenir Exclusive - Training room full AC and Multimedia |
Catatan |
---|
Hotel untuk pelatihan ada beberapa pilihan seperti Hotel Ibis, Hotel Aston, Hotel Amaris, Hotel Cavinton, Hotel Hyatt, Hotel Grand Aston, Novotel, Hotel Harris, Hotel 101, Hotel Grand Mercure,Ritz Carlton, Hotel Ibis Style dan masih banyak pilihan menarik lainnya.Apabila perusahaan membutuhkan paket in house training anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan. Dapatkan harga spesial untuk pengiriman minimal 3 peserta dari perusahaan yang sama. |
Jadwal Pelatihan | Online Training |
---|---|
- 14-16 Januari 2025 - 4-6 Februari 2025 - 18-19 Msret 2025 - 22-24 April 2025 - 6-8 Mei 2025 - 17-19 Juni 2025 - 8-10 Juli & 29-31 JuIi 2025 - 26-28 Agustis 2025 - 16-18 September 2025 - 7-9 Oktober 2025 - 11-12 November 2025 - 2-4 Desember & 16-18 Desember 2025 | - Instruktur mengajar secara LIVE Durasi 4 jam perhari selama 2 hari pelaksanaan - Media Live training Google Meet, Zoom atau Team link - Harga khusus Training yang sama diikuti oleh beberapa peserta dari perusahaan yang sama |